A Message from our CNO

Tonya Heim, CNOMemorial Hospital and Health Care Center (MHHCC) has been on a 7 year Journey to Excellence (J2E). That journey has incorporated both the American Nurses Credential Center (ANCC) Magnet® Recognition Program criteria and the Baldrige Excellence Framework. The Malcolm Baldrige National Quality Award is a Presidential level award and is the highest Quality award that is given in the United States. MHHCC was the only 2018 Healthcare winner of that award and joined a very small and elite group who has achieved the highest levels of quality and outcomes. We have submitted our initial application for the ANCC Magnet® Recognition Program.

Our nurses have been the heart of our J2E and their work has been instrumental in achieving our outstanding patient outcomes with most results ranking in the top 10% of hospitals in the nation. Their expertise and innovative spirits have been essential to our progress. Being for Others is one of our core competencies and a culture of Radical Loving Care is central to what we do every day. Our Nursing Vision is “Empowerment and commitment advance nursing practice by providing patient-centered, compassionate care to our communities.

Through our J2E, we have developed many initiatives and processes that support the work of nurses. Our support for nursing begins with our health career camps and rotations of area HOSA (Health Occupations) students. It continues with a program that works with nursing students during their education to provide them with a flexible work and learning opportunity, advancing their pay as they move through our stages of extern, intern and resident levels. Upon hire, we provide a robust preceptor program and new nurse mentoring and on-boarding that helps each nurse make the transition into our profession.

Our clinical nurses are highly engaged in our shared governance councils and many serve on hospital committees including Board level committees. Their input is highly valued. Clinical nurses provide input to our nursing strategic plan and play a key role in its implementation. We have an Advanced Practice Provider Council that is currently led by 2 Nurse Practitioners and is working diligently to continue to improve the environment for APPs to practice and to ensure that they are able to practice at the top of their license.

We know that nursing can be a stressful job and we have a number of things that we have put into place to prevent burn out such as Code Lavender, Critical Incident Stress De-briefings and Heart Math. At MHHCC, nurses have opportunities not only in traditional nursing units but in many non-traditional areas. The non-traditional opportunities include but are not limited to medical practices, ambulatory services, radiology, hospitalist services and information technology.

As you can see, there are many great opportunities for nurses to work at Memorial in a caring and supportive environment. We truly live our Mission at Memorial. It is a special place. We would love for you to explore our career opportunities and choose to be a Memorial nurse.

Tonya Heim MHA, MSN, RN, NE-A-BC
Vice President of Patient Services and CNO