Patient Care and Safety
It is important to the workforce at Memorial Hospital and Health Care Center that all our patients and families are comfortable with and confident of the care we provide. Should an issue arise regarding the quality of patient care, hospital administration encourages you to bring your concerns to the department director by calling the hospital at 812-996-2345 and asking for the director of the department in which you received care. If you feel the director’s response is inadequate, please contact the patient experience officer at 812-996-8513 or the hospital administrator at 812-996-2345. Letters of concern may also be mailed to: Patient Experience Officer, Memorial Hospital and Health Care Center, 800 West 9th Street, Jasper, Indiana 47546. As safe, high quality patient care is our goal, we value your input.
Since Memorial Hospital is accredited by The Joint Commission, patients also have the option to file issues of concern with them. Please summarize the issues in one to two pages and include the name, street address, city, and state of the health care organization.
Office of Quality and Patient Safety
Mail: Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
You can report a patient safety event electronically at www.jointcommission.org
When submitting a complaint to The Joint Commission, you may either provide your name and contact information or submit your complaint anonymously. Providing your name and contact information enables The Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed. It is the policy of The Joint Commission to treat your name as confidential information and not to disclose it to any other party. However, it may be necessary to share the complaint with the subject organization in the course of a complaint investigation.
If you have questions about how to file your complaint, you may contact The Joint Commission at 1-630-792-5000 from 8:30 a.m. to 5:00 p.m., Central Time, weekdays.