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Memorial Hospital in Top 5% Nationally for Patient Safety and Patient Experience

Memorial Hospital and Health Care Center was identified as a recipient of the 2012 HealthGrades Patient Safety Excellence Award™, indicating that its patient safety ratings are in the top 5% of U.S. hospitals. In a new study released by HealthGrades, the leading provider of information to help consumers make an informed decision about a physician or hospital, Memorial Hospital is one of only 263 hospitals in the country to receive this designation.

In addition, Memorial Hospital was named a recipient of the 2012 HealthGrades Outstanding Patient Experience Award™. This distinction ranks Memorial Hospital among the top 5% of hospitals nationwide based on an analysis of patient satisfaction data for 3,837 U.S. hospitals by HealthGrades.

According to HealthGrades, only 47 hospitals in the country were recipients of both the Patient Safety Excellence Award™ and Outstanding Patient Experience Award™.

“I am so very pleased that the physicians and staff of Memorial Hospital have received both of these awards. It’s not so much about the national recognition, it’s more about receiving the reassurance that we’re on the right track in taking care of our patients,” said Ray Snowden, President and CEO of Memorial Hospital. “Quality is one of our five Core Values. We’re constantly looking at ways in which we can improve, and we’re focused on being the best hospital we can be 100% of the time. To be one of only 47 hospitals in the nation to receive both awards is very gratifying, and is a good indicator of the top quality care that is provided by our staff and physicians.”

About the Patient Safety Excellence Award

The study finds that Medicare patients at Patient Safety Excellence Award hospitals were almost 48% less likely to experience one of 13 preventable safety events compared to hospitals in the bottom 5% in the nation. If all hospitals performed at Memorial Hospital’s level of distinction, approximately 254,000 patient safety events and 56,367 deaths among Medicare patients could have been avoided.

To identify the 2012 HealthGrades Patient Safety Excellence Award recipients, HealthGrades analyzed approximately 40 million hospitalization records from 5,000 hospitals nationwide that participate in the Medicare program. Participation in the HealthGrades study is not voluntary, and hospitals cannot choose to opt out of the analysis.

“From improving communication to implementing protocols to make surgery safer, hospitals across the country are working harder to reduce preventable patient safety events. The results of these efforts are clear among this year’s HealthGrades Patient Safety Excellence Award hospitals. Patients of hospitals performing in the top 5% of the nation’s hospitals were almost 48% less likely to experience a patient safety event compared to hospitals ranked in the bottom 5%,” said Kristin Reed, MPH, vice president of hospital quality programs at HealthGrades and author of the study. “Hospitals like Memorial Hospital are not only setting the bar for high standards of patient safety but also serving as an example for other hospitals.”

HealthGrades uses Medicare inpatient data from the Medicare Provider Analysis and Review (MedPAR) database and Patient Safety Indicator software from the Agency for Healthcare Research and Quality (AHRQ) to calculate event rates for 13 indicators of patient safety for all of the nation’s hospitals. All analysis was based on data from 2008 to 2010. These indicators identify the best-performing hospitals, which represent the top 5% of all U.S. hospitals and are this year’s HealthGrades Patient Safety Excellence Award recipients. HealthGrades developed this award to give patients more information about choosing a hospital.

HealthGrades analyzes the following patient safety events for this study:

  • Death in procedures where mortality is usually very low
  • Pressure or bed sores acquired in hospital
  • Death following a serious complication after surgery
  • Foreign object left in body during a procedure
  • Collapsed lung due to procedure or surgery in or around chest
  • Catheter-related bloodstream infections acquired at hospital
  • Hip fracture following surgery
  • Hemorrhage or hematoma resulting from procedure or surgery
  • Electrolyte and fluid imbalance following surgery
  • Respiratory failure following surgery
  • Deep blood clots in lungs or legs following surgery
  • Sepsis following surgery
  • Breakdown of abdominal incision site

About the Outstanding Patient Experience Award

To designate its 2012 Outstanding Patient Experience Award recipients, HealthGrades analyzed HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) hospital survey data obtained from the Centers for Medicare and Medicaid Services (CMS) from April 2010 to March 2011. HealthGrades identified 332 hospitals performing in the top 10% in the nation for patient satisfaction, based on survey responses from patients treated at those facilities, and Memorial Hospital ranked in the top 5%. Hospitals had to meet bed size, survey-response size, and clinical-quality thresholds in order to be eligible for the award.

“This year HealthGrades paid particular attention to the impact that patient-provider communication has on patient experience. For example, we found that 27% more patients of the top-performing hospitals reported staff always explained their medications before administering them, compared to hospitals in the bottom 10%,” said Kristin Reed, MPH, HealthGrades Vice President of hospital quality programs and author of the study. “Communication is clearly an important factor for patient satisfaction, but it can also be critical to ensuring positive outcomes. We commend hospitals like Memorial Hospital for setting the standard for outstanding patient experience.”

When compared to hospitals performing in the bottom 10% for patient satisfaction, HealthGrades Outstanding Patient Experience Award recipient hospitals are attributed with the following:

  • 50% more patients gave the hospital an overall rating of a 9 or a 10 (10 being the highest possible)
  • 38% more patients responded that they always received help from staff quickly
  • 23% more patients reported their nurses always communicated well
  • 21% more patients felt their pain was always well controlled
  • 14% more patients reported their doctors always communicated well

Information on award recipients and the ratings methodology is available, free to the public, at HealthGrades.com.

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